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Frequently Asked Questions

Have questions? We have answers!

General

Registration can be completed here. Registration is used by Arctic Wind to protect customers by recording purchases. In case of a recall or other very important information pertaining to the machine, Arctic Wind can quickly and efficiently contact you. Registration does not confirm the warranty status, a valid receipt is still required to confirm the warranty. We highly suggest registering the unit as soon as possible to stay updated- but it can technically be done at any time.

An extended warranty program is available for the below categories:

  • Dehumidifier
  • Portable Air Conditioner
  • Through-the-Wall Air Conditioner
  • Window Air Conditioner

For replacement parts and troubleshooting assistance please call us at 855-663-9463 Monday-Friday. For the fastest service, we recommend being on-site with the machine and having the model/serial numbers ready!

Our customer service team is happy to hear from you! Please call 855-663-9463 Mon-Fri and follow the prompts to reach the department you are seeking.

Technical Support

Technical Support Services & Warranty: (855) 663-9463